You purchased an Aprilia Tuareg motorcycle from a dealership. After a month, you noticed that the frame was rusting, but it turned out that this was not your biggest concern…

Keep reading to learn about my months-long struggle to have my new Aprilia Tuareg motorcycle repaired.

I previously described the details of my complaint process, day by day, here. I did so calmly, including dates and quotes from correspondence – just the facts, to avoid being accused of manipulation.

In this text, I simply want to inform you about what a motorcyclist can expect if they encounter issues or defects with their future Aprilia Tuareg motorcycle. I put in a lot of effort to create a website because I want potential buyers to have this information before making a decision. I did not have access to this information when I purchased my motorcycle…

First, let me say few things about the motorcycle itself – I love it! I believe it to be the most fantastic mid-weight touring motorcycle (yes, I’m biased, because I think every motorcyclist loves their motorcycle 🙂 ). The suspension is fantastic, the design – I find it appealing (tastes vary), and the riding satisfaction – incredible! This Italian motorcycle has character! It’s not a genderless machine lacking a soul. Its greatest advantage, in my opinion, is that you feel like you can achieve more on it than on your previous motorcycles. It’s like it’s saying to you: “I want to go there!” (pointing to a rough dirt road or mud), and you ride there with a grin on your face! And it happens all the time 🙂 .

Unfortunately, I was only able to enjoy it for a brief period since collecting it from the dealership last season, and to this day, I still don’t have my motorcycle… Not because of the rusting frame, but because of how my attempt to enforce my consumer rights with Aprilia appeared and how long it took – and yours may look the same.

After a month of picking up my new motorcycle from the dealership, I noticed a rust spot on the motorcycle frame. Just to be safe, I consulted with experts. Each of them replied, “Unfortunately, the frame is under-welded, the weld is defective and that’s why it’s corroding. The only way to fix it is through a significant intervention on the frame, but of course, you can’t interfere with the motorcycle frame…”

My first thought was that the auxiliary frame was welded, not bolted, and it was causing the problem. They’ll probably replace my motorcycle in such a case, and I’ve already been breaking in the engine according to the “old school” way, which, as far as I know, is the best way to break in a motorcycle. I even attached my rubber ducks to the handlebars, additional accessories, bags, and other things. In short – it’s already mine, I’m attached to it, and it’s a shame that I’ll have to do all of this again. After all, you can’t replace frames…

I immediately wrote to the dealer, reporting the problem. I signed the complaint document, and the dealer also signed it. The procedure began.

I thought to myself – I hope they have another unit on-site with my preferred paint job, which I really like. After all, I don’t want to lose a single day of riding my motorcycle. It’s warm, and the conditions are perfect for riding, which every motorcyclist in Poland has been waiting for most of the year.

Time flew by, and I kept in touch with the dealer. He informed me that he had submitted a “Claim” to Aprilia and still hadn’t received a response. After a long wait for me (I won’t ride a motorcycle with a rusty frame, who knows what that could lead to?), the dealer finally informed me that they had a response from the manufacturer – Aprilia. According to the message relayed to me by the dealer, it said, “Please spray the rust spot with an anti-corrosion agent, which will conclude the complaint process.”

So I informed them that spraying the frame with an anti-corrosion agent would not in any way fix the frame defect – the faulty weld, and no solution had been proposed to correct the problem with my new motorcycle! At this point, I began to consider simply terminating the contract. I have a motorcycle with a hidden defect, so I don’t want it if the manufacturer doesn’t even intend to fix it. After all, I have a motorcycle that is significantly devalued compared to what it was supposed to be when I bought it.”

The dealer convinced me that they would fix my motorcycle properly but they needed more time. Okay, I thought – I’ll wait a bit longer. That moment lasted a very long time, but eventually the dealer informed me that they would fix the fault in my motorcycle according to the manufacturer’s recommendation and that I needed to deliver the motorcycle.

Prompted by my earlier apprehension, I asked the dealer how they would repair my motorcycle. The dealer replied, “That’s a secret, we won’t tell you how we plan to fix it. Just know that it will be done in accordance with the manufacturer’s recommendation.” I told them that the dealer had no right to withhold such information from me and that it was illegal. I also informed them that I wouldn’t give them my motorcycle without knowing what they would do to it. After all, the repair was not insignificant and concerned the motorcycle frame! Faced with my firm stance, the dealer said that I must deliver the motorcycle immediately, that they wouldn’t tell me how they would fix it, and that if I didn’t deliver it by the end of the month, I would lose my warranty rights and they wouldn’t fix it anymore.

At that point, I was honestly frightened! I thought I needed to seek some support because I felt unsure, like they were trying to deceive me! So I decided to work with a independent automotive expert with court accreditation, someone authorized to give expert opinions before a Polish court. From that point on, my case started to incur additional costs – not just my frustration about not being able to ride my motorcycle, but now additional financial costs that the dealer had exposed me to because I knew their actions were illegal.

magine how you would feel in such a situation. At this point, I was already very tired of the whole situation. On July 28, 2022 (the middle of summer, the best weather), I lost the ability to ride the motorcycle that I had purchased just a month earlier. This is my only motorcycle.

Currently, as I tell this story, it is September 29th, which is the end of the motorcycle season in Poland. I lost almost the entire season of being able to ride my motorcycle. My expert informs me that I am right, but I don’t have the strength to fight any further. I’m afraid that they will actually take away my right to a warranty repair. On September 29th, 2022, I send an email to the dealer asking for a date when I can bring my motorcycle in. My expert is still working on the case… So, on March 3rd, 2023, the motorcycle is finally repaired. Between the date when I agreed and asked for the repair – September 12th, 2022 (Monday) and March 3rd, 2023 (Friday), there are 5 months and 21 days, while from the date of filing the complaint, it is 7 months and 6 days.

On March 3 2023, I went to the dealer to pick up my motorcycle with the appraiser. The appraiser took photos of the repair, which were necessary to issue the final opinion. I asked for documents regarding the repair methods again. I informed them once again that I would not pick up the motorcycle until I received proof that the manufacturer recommended this repair method, which is very important to me in the context of the warranty and the value of the motorcycle. My appraiser informed the Aprilia representative in Poland (the dealer’s superior authority) about the matter. In light of these facts, the dealer changed their mind and informed me that I would receive what I was asking for. They verbally informed me that the missing weld was welded, the frame was painted in spots, and the corrosion was cleaned. Okay, but I want to know if this was the manufacturer’s recommendation so I can pick up the motorcycle… I still don’t know, so I don’t have the motorcycle.

The appraiser examined the repair and informed me that the quality of the repair was very low and that the frame was scratched during the repair…

During this motorcycle pick-up (which did not happen, I did not pick up the motorcycle), I asked if I could expect any compensation for the decreased value of the motorcycle, the lost time – the entire last motorcycle season and maybe even this one in 2023, the stress I experienced, the additional expenses for the appraiser, and finally, for how I was treated. Do you know what I heard? One sentence – “Your motorcycle is working properly.”

If anyone knows what I can do in this situation other than filing a lawsuit, which will further delay the time when I can ride my motorcycle, please let me know!

In summary, Tuareg is a great motorcycle, but think twice before deciding to buy it, as you may face what I did if any problem arises…

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